Capturando ID das Mesas e Estágios

Veja abaixo o método em nossa API para criar ticket em determinada mesa com estágio específico.

Para que isso seja possível, precisamos informar o código da mesa e o código do estágio dessa mesa.

1. Para pegar o código da mesa, entre nas configurações desta mesa, na URL fica localizado o ID da mesa.

   

Esse código é um identificador único.

2. Agora, para pegar o código dos estágios, ainda na configuração da mesa, pressione a tecla F12 (ou botão direito na tela, inspecionar), localize e selecione a aba "Network"

3. Feito isto, clique na aba da mesa "Estágio", algumas linhas serão carregadas na aba "Network"

4. Clique na linha desk_stages.json

   
5. Copie estes dados e repasse para o desenvolvedor responsável.

{
  "stages": [
    {
      "id": 125940,
      "name": "N1",
      "max_time": 4,
      "desk_id": 21876,
      "next_stage_id": null,
      "created_at": "2021-06-10T09:34:33.411-03:00",
      "updated_at": "2021-06-10T09:34:33.411-03:00",
      "first_stage": false,
      "last_stage": false,
      "organization_id": 6454,
      "active": true,
      "index": 2,
      "deletable": true,
      "possible_stages": [],
      "next_stage": null,
      "in_procedures": [
        {
          "id": 20218,
          "name": "E-mail Exames",
          "description": "E-mail Exames",
          "_type": "1",
          "email_template_id": 377966,
          "email_to": "{TICKET_PERSON_MAIL}",
          "field_name": null,
          "field_to": null,
          "organization_id": 6454,
          "created_at": "2021-06-11T15:51:38.348-03:00",
          "updated_at": "2021-06-11T15:51:38.348-03:00",
          "desk_id": null,
          "client_id": null,
          "place_id": null,
          "equipment_id": null,
          "fields": [
            {
              "target_field": "",
              "new_value": "",
              "type": "text"
            }
          ],
          "services_catalogs_item_id": null,
          "services_catalogs_area_id": null,
          "services_catalog_id": null,
          "requestor_email": null,
          "equipment_group_id": null
        }
      ],
      "out_procedures": [
        {
          "id": 20296,
          "name": "E-mail avaliação",
          "description": "E-mail avaliação",
          "_type": "1",
          "email_template_id": 375178,
          "email_to": "{TICKET_PERSON_MAIL}",
          "field_name": null,
          "field_to": null,
          "organization_id": 6454,
          "created_at": "2021-06-17T15:15:28.900-03:00",
          "updated_at": "2021-06-17T15:15:28.900-03:00",
          "desk_id": null,
          "client_id": null,
          "place_id": null,
          "equipment_id": null,
          "fields": [
            {
              "target_field": "",
              "new_value": "",
              "type": "text"
            }
          ],
          "services_catalogs_item_id": null,
          "services_catalogs_area_id": null,
          "services_catalog_id": null,
          "requestor_email": null,
          "equipment_group_id": null
        }
      ],
      "technical_groups": []
    }
  ],
  "first_stage": {
    "id": 125939,
    "name": "first_stage_name",
    "max_time": 4,
    "desk_id": 21876,
    "next_stage_id": null,
    "created_at": "2021-06-10T09:34:33.361-03:00",
    "updated_at": "2021-06-10T09:34:33.361-03:00",
    "first_stage": true,
    "last_stage": false,
    "organization_id": 6454,
    "active": true,
    "index": 1,
    "deletable": true,
    "possible_stages": [
      {
        "id": 125940,
        "name": "N1",
        "max_time": 4,
        "desk_id": 21876,
        "next_stage_id": null,
        "created_at": "2021-06-10T09:34:33.411-03:00",
        "updated_at": "2021-06-10T09:34:33.411-03:00",
        "first_stage": false,
        "last_stage": false,
        "organization_id": 6454,
        "active": true,
        "index": 2,
        "deletable": true
      }
    ],
    "next_stage": null,
    "in_procedures": [],
    "out_procedures": [],
    "technical_groups": []
  },
  "last_stage": {
    "id": 125941,
    "name": "last_stage_name",
    "max_time": 4,
    "desk_id": 21876,
    "next_stage_id": null,
    "created_at": "2021-06-10T09:34:33.481-03:00",
    "updated_at": "2021-06-10T09:34:33.481-03:00",
    "first_stage": false,
    "last_stage": true,
    "organization_id": 6454,
    "active": true,
    "index": 3,
    "deletable": true,
    "possible_stages": [],
    "next_stage": null,
    "in_procedures": [],
    "out_procedures": [],
    "technical_groups": []
  }
}